Privacy Policy

This Privacy Policy explains how Peoria Jumpstart-Battery-Fuel Delivery Company collects, uses, shares, and protects information when you visit our website, contact us, or use our roadside assistance services. By using our services, you agree to the following.

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1. Information We Collect:

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Information you'll be asked to provide:

• Contact details (name, phone, email, address), service request details, and messages you send us.

• Vehicle information (make, model, year, VIN if provided), photos you share, and any signatures/IDs we request to verify ownership or authorization.

• Payment information (We will not store full card numbers).

• Your signature on any waivers presented on or before the time of service.

Technical and Usage Information:

• Device and usage data (IP address, browser/user-agent, pages viewed, timestamps).

• Cookies and similar technologies to operate the site, remember preferences, and measure traffic.

Location information:

• With your permission or when you provide it, we collect precise location to dispatch a technician and complete a job.

Audio/Video recordings:

• We may record calls with dispatch and record onsite audio/video (e.g., technician body-cam/GoPro) for safety, training, quality assurance, and dispute resolution, as disclosed at the start of the interaction.

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2. How We Use obtained Information:

We use the information to:

• Provide and manage the Services, including dispatch, navigation to your location, job completion, and customer support.

• Verify identity/authorization and prevent fraud.

• Process payments and maintain invoices/records.

• Improve safety, quality, training, and resolve disputes/claims.

• Operate, analyze, and improve our website and Services.

• Comply with law, enforce terms, protect our rights, property, and safety.

3. How We Share Information:

We share information only as needed to provide the Services or as required by law.

Information may be shared with:

• Service providers/technicians/contractors (dispatching, field service, mapping, communications, call recording, cloud hosting, and payment processing).

• Insurance, payment processors, banks, or advisors for billing, claims, audits, and compliance.

• Law enforcement or regulators if we’re legally required or to protect rights and safety.

• Business transfers (e.g., merger, acquisition, etc.).

We do not sell personal information. We also do not “share” personal information for cross-context behavioral advertising.

4. Cookies & Tracking:

We may use cookies and similar pieces of information to:

• Keep the site running optimally and efficiently (session, security, preferences, etc.).

• Measure site traffic and performance (aggregate analytics).
  You can control cookies through your browser settings. Blocking some cookies may affect site functionality for users.

5. Call & Camera Notice:

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• Phone calls: When you call, you may hear a notice that the call is recorded; by continuing, you consent to recording.

• Onsite service: A technician may record audio/video during service. By using the Services after notice, you consent to such recording. If you do not consent, tell us before service so we can discuss alternatives (recording may be necessary for safety and quality).

6. Data Retention:

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We retain information only as long as necessary for the purposes above, including legal, tax, accounting, and insurance requirements. Typical retention periods:

• Service records & invoices: up to 7 years.

• Audio/video recordings: up to 180 days, unless needed longer for training, safety, claims, or legal reasons.

• Website logs/analytics: per provider defaults or shorter aggregated retention.

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U.S. State rights: If you are a resident of a state with specific privacy rights (e.g., CA/CO/CT/UT/VA), you may have additional rights to access, delete, correct, or limit certain uses. Contact us to exercise these rights; we will not discriminate against you for making a request.

7. Security:

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We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is 100% secure; please use caution when sharing information.

8. Children’s Privacy:

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Our Services are not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has provided data, contact us and we will remove it.

9. International Visitors:

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We are U.S.-based. If you access our site or request Services from outside the U.S. for someone currently inside the U.S, your information will be transferred to and processed within the U.S., where privacy laws may differ.

10. Changes to This Policy:

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We may update this Policy from time to time. The “Effective Date” shows when it was last changed. Your continued use of the Services after changes means you accept the updated Policy.

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